FAQ

Picture-in-Picture (PiP) mode is a feature that enables users to watch videos or view content in a resizable, movable window while simultaneously working on other tasks. Typically used in software applications and multimedia platforms, PiP allows a small video player or image to overlay the main screen, offering a convenient way to multitask. Users can maintain focus on the primary content while keeping an eye on a secondary source, enhancing productivity and providing a more flexible and immersive viewing experience. Path to enable: Press and hold on the app icon > App info > Picture-in-Picture > Allowed. Note: This feature is not supported by all the apps and on all the devices. Please refer to the actual usage. Related Articles: How to use Flexible Window

Aqua Dynamics is a feature that displays live activities of your top concern in bubbles or cards in locations you can check at a glance so you always keep important information in sight and take instant action. Depending on the importance of services and where you navigate on your phone, the notifications can appear in a bubble or card at the top of your screen, or in a card in the notification drawer, on the Lock screen, or the Always-On Display. ● When using the audio recording feature, after you go back to the Home screen or navigate to other pages, you can still see the recording process in the status bar. For example, when using the timer feature, you can return to the Home screen or navigate to other pages while keeping the essential information of the timer is visible in the status bar. Supported models: realme 12 Pro 5G, realme 12 Pro+ 5G, realme GT 6T Using Aqua Dynamics Services supported by Aqua Dynamics include: Personal hotspot, timer, audio recording, screen recording, screencast, Multi-Screen Connect, and other real-time activities. Operation path： ● Tap on the Aqua Dynamics bubble or card to enter the corresponding app. ● Touch and hold the bubble to expand it into a card. Touch and hold the card to manage the current service. ● Swipe up, left, or right on the card to collapse it. Disabling Aqua Dynamics You can disable Aqua Dynamics by following the steps below: ● Swipe down from the status bar to open the notification drawer, find the card that you want to disable, swipe left on it, and tap "Settings". On the pop-up panel, select "Turn off this reminder" to dismiss the current notification, or select "Turn off reminders for this service" to permanently disable notifications from this service. ● Touch and hold an Aqua Dynamics card to open a pop-up panel. Select "Turn off this reminder" to dismiss the current notification, or select "Turn off reminders for this service" to permanently disable notifications from this service. For notifications displayed as bubbles in the status bar, expand them into cards and then perform relevant actions. Note: Unlike notifications, system activities such as timers, audio recording, and screen recording cannot be disabled, but you can simply stop them or wait for them to end.

You can check the cumulative time your phone has been turned on(uptime) through the phone status information. Operation method: All realme UIs: Phone Settings > About device > Status to check the up time. Note: Powering off and restarting the computer will reset this time.

I. No Wi-Fi hotspots can be searched Causes: The mobile's Wi-Fi module is abnormal. Solution: 1. Please re-enable Wi-Fi on your phone and try again. 2. It is recommended that you reset the network settings. realme UI 3.0 & above versions: Settings > Additional/System Settings > Backup & reset > Reset phone > Reset Network settings. realme UI 2.0: Settings > Additional Settings > Backup & reset > Erase all Data > Reset Network settings only. realme UI S & T & R & Go & U Edition: Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. If none of the above methods can solve your problem, please back up your phone data and bring your purchase certificate to the nearest authorized realme service center for further assistance. II. A specific Wi-Fi hotspot cannot be searched Causes: 1. The hotspot name (SSID) may be hidden. 2. The Wi-Fi band selected by the phone does not match the hotspot band. 3. If you are using a non-local edition of your phone, you may not be able to search for Wi-Fi due to the different Wi-Fi channels used in different countries. 4. If you use a third-party app to search for hotspots, the app needs to get your location when searching for hotspots. If there is a hotspot nearby but it says it can't search for it, it means the app didn't get the location of your phone. 5. If you use a third-party app to search for hotspots, check whether the Wi-Fi hotspot can be found on your phone's Wi-Fi settings screen. If the phone system can search for Wi-Fi but the third-party app cannot, then the third-party app may be abnormal. 6. The phone system is abnormal. Solution: 1. Enable the hotspot manually or disable the SSID hiding feature of the router. 2. Please check if the Wi-Fi band selected by your phone is the same as the hotspot band. realme UI 1.0 & above versions: Settings > Connection & sharing > Personal hotspot > Hotspot settings > AP band. realme UI S & T & R & Go & U Edition: Settings > Network & internet > Hotspot & tethering > Wi-Fi hotspot > AP band If your phone only supports 2.4 GHz Wi-Fi, it cannot detect a 5 GHz Wi-Fi hotspot. In this case, set the frequency band of your phone to 2.4 GHz and try again. Contact the router administrator for assistance if needed. Note: If the Auto-switch or Prioritize 5 GHz feature is enabled on the router and only 5 GHz Wi-Fi hotspots are available, disable this feature. You should now be able to find two types of hotspot names with their only difference being in the suffix (such as realme-XXXXXX for a 2.4 GHz hotspot and realme-XXXXXX_5G for a 5 GHz hotspot). You can connect to either of them based on your requirements. 3. Insert the local SIM card to register with the local network and then try searching for hotspots. 4. Turn on the switch for location information on your phone and check if the app you are using has location permissions. 5. Update the app from the app market or use another app of the same type. 6. Please restart the phone and try to connect again. If none of the above methods can solve your problem, please back up your phone data and bring your purchase certificate to the nearest authorized realme service center for further assistance.

If you meet WIFI issues, don't worry. You can troubleshoot according to the specific fault phenomenon. Or contact realme customer service directly. realme is looking forward to the pleasure of your feedback. How to fix slow Wi-Fi What if the Wi-Fi can't Connect Phone connect to Wi-Fi but no Internet Wi-Fi switch automatically turns on Wi-Fi signal is unstable and auto disconnecting If the above methods do not solve your problem, please back up your data and go to the nearest realme service center for testing.

Hi, do you have any questions about backup? You can find the corresponding articles below that fit your needs. Or contact realme customer service directly. realme is looking forward to the pleasure of your feedback. How to backup and restore data on phone How to backup with Heytap Cloud service on realme devices How to backup realme Book hard drive data My phone contact data is lost, what should I do If the above methods do not solve your problem, please back up your data and go to the nearest realme service center for testing.

In the video ringtones of the Theme Store, you can choose your favorite video ringtone as the ringtone for incoming calls. After setting the video ringtone, when a call comes in, an animated video will be played, and when the call is answered or hung up, the video will disappear. It supports Google dialer and realme dialer. Path: realme UI 5.0 & 4.0 & 3.0: Theme store > You can see tops as Theme-Font-Wallpaper > Then slide there and you will find the option video ringtones > Video ringtone > Click the corresponding video ringtone and click to apply the video ringtone. realme UI 2.0 & 1.0: Not supported realme UI R & Go & T & S & U Edition: Not supported Disabling path: Theme Store APP > Me > My resources > Video Ringtones > Enter the details page > Disable Video Ringtones. Note: 1. Card 1 and card 2 video ringtone settings are synchronized. Not supported for separate card. 2. When setting the video ringtone in the theme store, you can choose to use the original sound of the video as the ringtone for incoming calls. At this time, the original sound of the video will be played when the video is played. 3. Do not select the original video sound as the ringtone for incoming calls. When the video is played at this time, the ringtone played will be the original phone ringtone. 4. The video ringtone of a phone call can only be seen by this phone, but not by the other party. 5. The phone does not support the use of local video to set video ringtones. Related Articles: How to set ringtone for a specific contact How to set different ringtones for two SIM cards

For realme UI 5.0 & 4.0 & 3.0 & 2.0: System apps are usually designed to be non-removable because they contain essential functions and services required for the operating system to run, such as Settings, Phone, and so on. But for some built-in apps that do not impact the function like YT music, realme Store, etc.., you can uninstall them. For realme UI R & S & T & U & Go Edition: System apps are usually designed to be non-removable because they contain essential functions and services required for the operating system to run. Uninstalling these apps may lead to system instability or even prevent the system from functioning properly. Therefore, to ensure the normal operation and security of the device, system apps are typically locked as non-removable. Related articles: How to restore accidentally deleted built-in apps

To protect the battery life, the smart service function will intelligently control the charging speed according to your charging habits, and keep the battery level around 80% until the phone detects that you need a full charge, and then quickly fill up the remaining 20% of the battery. 1. Optimized night charging (for night) Charge to 80% while sleeping at night and stop charging, and expect to be charged to 100% when you wake up in the morning. Path: Settings > Search“Optimized night charging”in the search bar > Optimized night charging. Supported version: realme UI 4.0 and above version Note: The Optimized night charging will be upgraded to Wise charging with the version update. 2. Wise charging (for all day) Our wise charging feature will automatically adjust the charging speed and level to decelerate battery aging according to your usage habits. When you have scenarios where you charge for a long time, such as working or sleeping, we will pause the charging when the battery reaches 80%, and then quickly fill up to 100% before you expect to unplug the charger. (For example: If you are a taxi driver (or an office worker) who likes to keep the charger plugged in while working, we will limit the charging to 80% during your working hours, and then resume charging to 100% before you finish work.) Path: realme UI 5.0: Settings > Battery > Battery Health > Wise/Smart charging. Related Articles: Phone freezes when charging How to deal with phone charging slowly

Problem phenomenon: Play Protection uncertified (the device is not certified by Google) What it means if your device is not Play Protect certified: If your device is not Play Protect certified, Google does not have a record of the Android compatibility test results. Please note: Devices that are not Play Protect certified may not be secure. 1. Devices that are not Play Protect certified may not get Android system updates or app updates. 2. Google apps on devices that are not Play Protect certified are not licensed and may not be real Google apps. 3. Apps and features on devices that are not Play Protect certified may not work correctly. 4. Data on devices that are not Play Protect certified may not back up securely. Solutions: 1. Please check in the Play store whether the phone is certified by Google or not. Path: Play Store > Click on the right top on ID > Setting > About > Play Protection Certification. 2. Clear the caches by tapping and holding the Google Play Store and App info > Storage uses > Clear cache. 3. Please log out of all email IDs and try with one Login again with one and check whether the issue resolve. 4. If the issue persists, please reset the device and log in to the play store, and check. If the issue continues, please back up your data and visit the nearest realme Service Center for support. Related Articles: Play store shows that the CA certificate is not enabled How to obtain Play protection certification in realme devices